Team Leader – English Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Team Leader working in our Av. Paulista, São Paulo, Brazil site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll Do As a Leader - Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers. - Drive the highest level of performance from the Sales teams and at the same time role model & instil Ttec and client values. Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities. - Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue. - Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers. - Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement. Requirements - Advanced or fluent English - Bachelor's degree (completed) - Good communication, proactivity, relationship and strong leadership. - Demonstrated success in previous experiences with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line. - Showcase a proven track record in motivating and leading a team. - Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company - Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward. We offer - Competitive Salary - Benefits: Meal Voucher, Health Care, Dental Care, Life Insurance, Growth Opportunities, Digital Marketing Trainings, Relaxed and Dynamic Work Environment, Partnerships with Universities, Language Schools, Gyms and Recognition Events with the Client - Schedule: Monday to Friday - 9 am to 6 pm - Location: Av. Paulista, next to Consolação subway station About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Número de vagas: 1

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Supervisor em Telemarketing - Telemarketing / Call Center Ativo

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